What you can expect if you become a member of the PSA Healthcare Team...

How We Work

I’ve applied. What happens next?

Your application will be reviewed by our staff to determine how your skills and experience match our current openings. If we determine there is a possible fit, a Recruiter will contact you to discuss your application, the types of cases/work in your area, and your availability. If there is mutual interest, an in-person interview will follow. Should we determine that there is not a match at this time, we will follow up with an e-mail stating the reason(s) we don’t see a fit between you and PSA Healthcare.

How do I get my work schedule?

Work schedules are coordinated with your Manager or Staffing Specialist. Assignments that match your availability and skill level are assigned on a regularly scheduled basis. Generally, your availability and the distance you are willing to travel, will be important factors in determining your schedule.

How flexible is my schedule?

Managers and Staffing Specialists work with employees to determine schedules. Our goal is to have you work as much or as little as you like; some of our nurses work as many as 40 hours a week, while others work as little as one shift every other weekend. Flexibility in scheduling is one of the reasons many nurses and healthcare professionals are attracted to in-home care.

How often would I meet with my supervisor?

Newer in-home care providers are closely supervised in preparation for working alone in a patient’s home. For this reason, you may see more of your supervisor initially, then less frequently, depending on your level of confidence, acclimation to the home-care setting and educational training needs. Supervisors visit patients and their families on a regularly scheduled basis and typically arrange to see all of their staff on a rotating basis and as needed. Initially, you will meet with your supervisor at your interview, possibly at new hire orientation, at the home if you work during a supervisory visit, and at annual inservices. You will meet with your supervisor more often if care or policy issues require an in-person discussion.

For other positions you will interact with your supervisor on a frequent and regular basis.

How am I evaluated?

Performance Evaluations are conducted at 90 days after hire and annually thereafter. You are evaluated on skills, attendance, flexibility, dependability, patient feedback, compliance and professionalism.

What type of training is provided?

Each new employee receives orientation to the company. Classes for ventilator management, tracheostomy emergencies, airway maintenance and G-Tube care are provided at your PSA Healthcare office. A patient specific orientation is always part of the process of caring for a new patient. Your supervisor will assess your skill and comfort level prior to you being alone with each patient. The length of the home orientation depends on several factors, such as your current skill set, classes you have taken, number of similar cases you have worked and your length of employment with PSA Healthcare.

Will I work with the same patient(s)?

PSA promotes continuity of care. Ideally, you will be working with a small number of patients over a period of months or even years. For most of our nurses and other providers, working with the same patient(s) on an ongoing basis is one of the most satisfying aspects of direct patient care.

Will I be alone in the home with the patient?

Quite possibly; each environment is different. You may be alone with the patient, you may be in a school setting, or you may be working alongside the family to ensure the patient is maintained safely in his or her environment.

What would I do in case of an emergency?

You will receive training on how to manage emergencies with your patient. After you have stabilized the patient, you may need to call 911. As soon as an emergency has been controlled, your local PSA Healthcare office should be contacted and made aware of the situation.

Will I travel between patients during a shift?

This is unlikely. However, an occasion may arise when you would be asked to travel between locations to meet the needs of a particular patient. Our patients typically require extensive bedside care, so a single shift of 8, 10 or 12 hours would generally be spent in the same care setting. Shorter shifts are sometimes available.